This Terms & Conditions of business is issued by The Custom Remappers, forming a contract between the (“Client”) and The Custom remappers (“Contractor/Supplier”), creating with effect from today (the “Agreement”). Any term not otherwise defined herein shall have the meaning specified in this Agreement. In the event of any conflict or inconsistency between the terms of this contract and verbal discussion with the client, this Agreement shall govern and take precedence.
None of the terms and conditions of contract deride or conflict with UK Consumer Rights Legislation:
The Consumer Rights Act 2015
The Consumer Rights Act 2015 became law on 01 October 2015, replacing three major pieces of consumer legislation – the Sale of Goods Act, Unfair Terms in Consumer Contracts Regulations, and the Supply of Goods and Services Act. It was introduced to simplify, strengthen and modernise the law, giving clients clearer shopping rights.
Further information on this can be obtained on the Government website: https://www.gov.uk/consumer-protection-rights
The Custom Remappers shall provide the Services and Deliverable(s) requested by the client from the following options; all of which are bound by our ’Customer Care & Commitment’ to service quality.
We confirm our commitment to ensure all clients are happy with the customer service we provide to them and our specialist technical services for their vehicles. These terms and conditions provide mutual protection for The Custom Remapper Tuning and its clients.
All vehicles brought for remapping or tints will be deemed fit upon presentation and it is not the responsibility of The Custom reamppers to prove so. It is the responsibility of the customer to ensure that the vehicle is up to date in respect of servicing and timing belt schedules. Any unforeseen damage that may occur during or after the process is not covered or guaranteed by The Custom Remappers. The Custom Remappers will advise the customer of any faults that become apparent during or after the remapping process. We will not accept any liability after 20 days from the date the remapping process was carried out. The installation of any product including but not limited to remapping may or may not void the car’s factory warranty, and it is the responsibility of customers to check this with their vehicle manufacturer. It is the customers responsibility to notify their insurers of any modifications. If you have carried out any modifications to your vehicle and your vehicle subsequently develops a fault we will not accept liability for any of those parts before, during or after any remapping process.
Its important to remember that vehicle components can fail when standard just like they can do when remapped. Remapping will often show up weak points in your setup as you are now asking it to work harder than its used to. You must look after the engine, regular servicing with good oil & parts, good quality fuel and mechanical sympathy all help keep your engine running well, if you car needs mechanical attention, get this work done before considering a remap.
General faults and damage caused to your vehicle as a result of poor maintenance, weak/faulty parts are not covered by this indemnity. If your vehicle breaks-down after the remap is installed – and as a proven result of this – we and the remap writer will not accept any legal responsibility for this. This would come down to maintenance of the vehicle which the owner is wholly responsible for.
The remap settings that we install never change; so when we complete our servicing of your vehicle it will continue to perform at the capacity it did on arrival or show improvements from our work. Once remapped, we are confident the services provided, based on the optimal remap settings which are the most suitable for your vehicle, should produce noticeable benefits. Following our work, if an issue arises with your vehicle it will most likely be due to a mechanical fault, not a fault with the remap itself.
Once the mechanical fault is fixed your vehicle should revert to its optimum performance.
The Client Must:
- Accept all power/torque gains from your ECU remap are approximate, as are the actual figures of your engine’s quoted power and torque figures from your car manufacturer.
- Accept the fuel efficiency of your vehicle after a remap depends on a number of factors including but not limited to the outside temperature, driving style, tyre pressures, and regular and correct service maintenance of your vehicle.
- Accept The Custom Remappers are not liable for costs associated to fix either determined or pending faults found relating to your vehicle during its diagnostic check either before or after you have your vehicle remapped.
We may ask you to have your vehicle diagnosed by a third-party mechanic to independently verify any issues and if this is the case, these additional fees will not be covered by ourselves.
Accept it is your responsibility to inform your insurance company of your car’s ECU remap.
Please note we may take a photo or video of your vehicle and use it in advertising. If you do not want us to do this or you are only happy to proceed on the basis that we cover your number plate please advise us.
We will not be responsible for any issues caused by sharing work which we provide to clients, which assists in our marketing and PR activities.
We will only give refunds subject to following conditions being met
It is The Custom Remappers aim to give 100% customer satisfaction however we appreciate that there are times when for whatever reason this is not always possible.
If you are not happy and your vehicle is returned to us within 20 days from the date of the remap process having been completed we will remove the tuned file from your vehicle, replace it with its original stock file and refund you 100%. This does not apply to vehicles that have had the ECU removed for remapping, or vehicle DPF delete process carried out or any other modifications.
If you return your vehicle to us after the 20 day period up to 30 days, there will be a charge to return the vehicle to stock that being 50% of the cost of the original work. This does not apply to vehicles that have the DPF delete process carried out or any other modifications. No refunds will be given after the 30 day period.
Opting to take this option does not affect your consumer rights